1. General Information

Protecting your personal data is of utmost importance to TORTON GmbH. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data Controller

TORTON GmbH
Switzerland
Email: info@torton.ch
Phone / WhatsApp: +41 76 697 52 62

3. Collection of Personal Data

We collect personal data when you:

  • Make a booking or inquiry

  • Contact us via email, phone, WhatsApp, or website

  • Use our services

This may include:

  • Name, phone number, email address

  • Pickup and drop-off locations

  • Flight details (for airport transfers)

  • Payment and billing information

  • Any additional information provided voluntarily

4. Purpose of Data Processing

Your data is processed for the following purposes:

  • To provide and manage chauffeur services

  • To communicate regarding bookings and inquiries

  • To process payments and issue invoices

  • To improve our services and customer experience

  • To comply with legal obligations

5. Legal Basis

Data processing is based on:

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

  • Consent (where applicable)

6. Data Sharing

Your personal data will not be sold or shared with third parties, except:

  • With trusted service providers (e.g. payment processors such as Stripe)

  • With subcontracted chauffeur partners (only when necessary to fulfill a booking)

  • When required by law or authorities

All partners are required to maintain strict confidentiality and data protection standards.

7. Data Retention

Personal data is stored only as long as necessary to fulfill the purpose for which it was collected or to comply with legal requirements.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

Requests can be sent to: info@torton.ch

10. Cookies & Website Tracking

Our website uses cookies and similar technologies to ensure functionality and improve user experience.

Google Analytics

We may use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymized information such as:

  • Pages visited

  • Time spent on site

  • Device and browser type

IP anonymization is enabled where possible. You can disable cookies in your browser settings at any time.

11. Payment Processing (Stripe)

For online payments, we use Stripe, a secure payment processing service. When making a payment, your data (e.g. name, payment details) is processed directly by Stripe.

TORTON GmbH does not store full credit card details.

Stripe may process data outside Switzerland/EU; appropriate safeguards are in place.

12. Communication via WhatsApp

If you contact us via WhatsApp, your phone number and communication content will be processed for the purpose of handling your request or booking.

Please note that WhatsApp (Meta Platforms Inc.) may process data outside Switzerland/EU. By using this channel, you consent to this data processing.

13. Booking Forms & Consent

When submitting a booking or inquiry via our website, you may be required to confirm:

“I agree to the processing of my personal data in accordance with the Privacy Policy.”

This consent ensures lawful handling of your information.

14. Subcontractors & Partners

In certain cases, we may share relevant booking details with trusted chauffeur partners to fulfill a service. Only necessary information is shared, and all partners are contractually obligated to maintain confidentiality.

15. International Data Transfers

If data is transferred outside Switzerland or the EU, appropriate safeguards (such as standard contractual clauses) are implemented to ensure data protection.

16. Updates to This Policy

TORTON GmbH reserves the right to update this Privacy Policy at any time. The latest version will always be published on our website.